Terms and Conditions

SMS/Text Messaging

SA Roofing may send you SMS/text messages only if you affirmatively check the optional SMS consent checkbox. Providing a phone number or submitting a form without checking that box does not constitute consent. Using this website does not constitute SMS consent. Messages may include inquiry responses, estimate scheduling, appointment confirmations, reminders, and service updates.

HELP instructions: Reply HELP for help, or email info@keepitsimpleroofing.com or call (503) 593-9839.

STOP instructions: Reply STOP to opt out of SMS messages at any time.

Message frequency may vary. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Consent is not a condition of purchase.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. We will not share mobile information with third parties for promotional or marketing purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Privacy Policy: https://book.keepitsimpleroofing.com/privacy-policy

1. Scope of Work

SA Roofing will perform the work described in the signed contract, estimate, proposal, approved change order, and any attached project documents. The scope of work is limited to the labor, materials, products, and services specifically listed in the signed agreement. Any work not expressly included in the signed contract is excluded unless added by written change order approved by Customer and SA Roofing.

Examples of excluded work unless specifically included in the contract may include, but are not limited to: structural framing, engineering, or framing repairs; repair or replacement of damaged, rotted, or deteriorated roof decking or sheathing beyond the amount specifically included in the contract; chimney repair, masonry repair, or chimney cap replacement; skylight repair or replacement unless specifically listed; solar panel removal, reinstallation, or coordination; satellite dish, antenna, security camera, holiday light, low-voltage, or other mounted-equipment removal/reinstallation; gutter replacement or repair unless specifically included; attic insulation, attic ventilation upgrades, bath fan ducting, or mechanical work unless specifically included; mold, asbestos, lead, hazardous material testing or abatement; interior drywall, paint, ceiling, insulation, or personal property repairs unless damage is directly caused by SA Roofing’s negligence and reported promptly; permit fees, engineering, specialty inspections, or code-required upgrades unless specifically included.

2. Estimates, Measurements, and Existing Conditions

Roofing estimates are based on visible conditions, available measurements, satellite/aerial measurements, customer-provided information, and observations made before the start of work. Roofing projects commonly involve conditions that cannot be fully verified until roofing materials are removed. Customer understands that concealed or hidden conditions may be discovered after work begins. If hidden or unforeseen conditions require additional labor, materials, code upgrades, or repairs, SA Roofing will notify Customer and may issue a change order. Work may pause until the change order is approved.

3. Materials, Product Availability, and Substitutions

Materials will be installed according to the signed agreement, manufacturer specifications, applicable building codes, and industry-standard roofing practices. Product colors, textures, and finishes may vary slightly from samples, brochures, digital images, or prior installations. If selected materials become unavailable, delayed, discontinued, or materially changed by the supplier or manufacturer, SA Roofing may propose a comparable substitute. Any material substitution that changes project cost, scope, warranty, or appearance will be documented by written change order or written approval. Customer is responsible for reviewing and approving material selections, colors, profiles, and related project details before materials are ordered.

4. Permits, Code Requirements, and Inspections

SA Roofing will obtain permits only when expressly included in the signed contract or required by local jurisdiction and assigned to SA Roofing as part of the scope. If a jurisdiction, inspector, engineer, manufacturer, or code authority requires additional work not included in the original contract, that additional work may require a change order and additional cost. Customer agrees to provide reasonable access for inspections when required.

5. Scheduling, Weather, and Site Conditions

Project schedules are estimates and may be affected by weather, material availability, permitting, inspections, crew availability, subcontractor availability, safety conditions, and other circumstances outside SA Roofing’s control. Roofing work is weather-dependent. SA Roofing will make reasonable efforts to protect the home and project site during active work, but Customer understands that roofing projects are construction projects and may involve noise, vibration, debris, temporary exposure, and schedule changes.

6. Customer Responsibilities

Before work begins, Customer agrees to provide clear access to the driveway, roof, garage, yard, and work areas; move vehicles and personal property away from the work area; secure pets, children, and occupants; notify SA Roofing of irrigation systems, septic lids, underground utilities, fragile landscaping, cameras, satellite dishes, solar equipment, or other items that may affect the work; protect fragile interior items; provide access to power and water if reasonably needed; and ensure gates, access codes, HOA access, and parking requirements are available to the crew. SA Roofing is not responsible for damage to items that Customer was responsible for moving, securing, identifying, or protecting unless damage is directly caused by SA Roofing’s negligence.

7. Construction Site Conditions and Safety

Customer understands that the property will be an active construction site during roofing work. Customer agrees to keep children, pets, occupants, guests, and others away from work areas, equipment, materials, ladders, trailers, and debris. SA Roofing will make reasonable efforts to clean the site, but small debris or nails may remain despite reasonable cleanup efforts.

8. Landscaping, Driveways, and Property Protection

SA Roofing will take reasonable precautions to protect landscaping, siding, gutters, decks, driveways, walkways, and exterior surfaces. Customer is responsible for identifying delicate landscaping, irrigation, lighting, underground systems, specialty surfaces, fragile materials, and any areas requiring special protection before work begins. SA Roofing is not responsible for pre-existing driveway cracks, worn concrete/asphalt, fragile landscaping, brittle materials, or unmarked underground systems unless damage is directly caused by SA Roofing’s negligence.

9. Decking, Sheathing, Dry Rot, and Repairs

Unless specifically included in the contract, replacement of damaged or deteriorated decking, sheathing, fascia, framing, or related structural components is not included in the base contract price. Additional decking, sheathing, fascia, or structural repair work will be billed according to the contract, approved unit pricing, or a written change order.

10. Ventilation, Flashing, and Roof System Performance

Roof performance depends on the complete roof system, including attic ventilation, intake ventilation, exhaust ventilation, flashing, underlayment, roof penetrations, roof slope, drainage, gutters, and related building conditions. SA Roofing will install the roofing components included in the signed contract. Existing conditions outside SA Roofing’s scope may affect roof performance and warranty coverage.

11. Change Orders

Any change to scope, materials, pricing, schedule, contract amount, hidden-condition repairs, code-required work, or customer-requested additions must be approved in writing before the additional work is performed. Change orders may be approved through Builder Prime, electronic signature, email, text message, or another written form accepted by SA Roofing. Verbal approvals are not preferred. SA Roofing may pause affected work until a change order is approved.

12. Payment Terms

Unless otherwise agreed to in writing, Customer agrees to pay fifty percent (50%) of the estimate provided by Company prior to the start of the Work unless otherwise agreed to in writing, with all remaining amounts owed to Company due upon substantial completion of the Work. All unused materials are the property of Company. Customer shall pay 5% fee or $150.00 (whichever is greater) if not paid within fourteen days from date of invoicing and substantial completion. See Section 17 for more info on substantial completion.

If customer hasn’t paid in full with any interest owed after 6 weeks from date of final invoice then Clear Choice will begin the lien process which then the customer will be liable for legal fees to collect on top of interest. A fee of $125.00 will be applied to all returned checks. Customer agrees that Company may terminate or suspend all construction activities should any amounts remain unpaid longer than ten (10) days past due. Any amount not paid when due shall accrue interest at the rate of one and a half percent (1.5 %) per month, or the maximum amount permitted by law.

13. Financing

If Customer uses financing, Customer remains responsible for complying with the financing company’s requirements and for ensuring that financing approval, loan documents, and funding are completed in time to support the project schedule. Financing approval does not change Customer’s obligation to pay SA Roofing under the contract unless otherwise stated in writing.

14. Subcontractors and Suppliers

SA Roofing may use employees, subcontractors, suppliers, vendors, or trade partners to perform or support the work. Customer shall not direct SA Roofing employees, installers, subcontractors, or suppliers to perform extra work outside the signed contract. Any additional work must be approved by SA Roofing through a written change order.

15. Warranties

SA Roofing’s workmanship warranty, if any, will be stated in the signed contract, warranty document, or project closeout materials. Manufacturer warranties are provided by the product manufacturer and are subject to manufacturer requirements. Warranty coverage does not include damage or failure caused by acts of God, improper maintenance, structural movement, work performed by others, customer modifications, manufacturer defects, or normal wear and tear unless covered by manufacturer warranty. Warranty claims must be submitted to SA Roofing in writing with reasonable detail and photographs when possible.

16. Cleanup and Debris Removal

SA Roofing will make reasonable efforts to remove roofing debris and perform jobsite cleanup after the work is completed. Roofing work may result in small nails, fasteners, granules, or debris remaining despite reasonable cleanup efforts. Customer should notify SA Roofing promptly if they identify remaining debris requiring follow-up cleanup.

17. Punch List and Substantial Completion

Substantial completion occurs when the contracted work is materially complete and the roof or contracted scope is functional for its intended purpose, even if minor punch list, warranty, documentation, or closeout items remain. Punch list items do not automatically justify withholding final payment unless the issue materially affects the completion or function of the contracted work or unless otherwise agreed in writing.

18. Cancellations and Delays by Customer

Customer delays, lack of access, failure to make required payments, delayed selections, financing delays, HOA delays, permit delays caused by Customer information, unsafe site conditions, or failure to prepare the site may result in schedule changes, remobilization fees, storage fees, price changes, or other additional costs. Cancellation rights, if any, will be governed by the signed contract, applicable law, and any required right-to-cancel notice provided with the contract.

19. Oregon Required Notices and Disclosures

For Oregon residential construction projects where required by law, the Oregon Construction Contractors Board required notices, including the Information Notice to Owner About Construction Liens, Consumer Protection Notice, and Notice of Procedure, are included with and made part of the signed contract packet. By signing the contract, Customer acknowledges receipt of the Oregon CCB required notices included with the contract.

20. Washington Required Disclosure Statement and Notices

For Washington projects where required by law, the Washington Contractor Registration Disclosure Statement / Notice to Customer is included with and made part of the signed contract packet. By signing the contract, Customer acknowledges receipt of the Washington disclosure statement included with the contract.

21. Lead, Asbestos, Mold, and Hazardous Materials

SA Roofing’s standard scope does not include testing, remediation, abatement, handling, or disposal of lead, asbestos, mold, or other hazardous materials unless specifically stated in writing. If hazardous materials or suspected hazardous materials are discovered, SA Roofing may stop work until appropriate testing, abatement, remediation, or safety measures are completed.

22. Insurance and Risk of Loss

Customer is responsible for maintaining property insurance during the project. SA Roofing is responsible for its own insurance as required by law and contract.

23. Photos, Documentation, and Project Records

SA Roofing may take photos and videos of the project site for estimating, documentation, installation verification, warranty support, training, quality control, and project records. SA Roofing will not intentionally publish Customer’s personal identifying information without permission. Project photos that do not disclose private information may be used for internal purposes, documentation, or marketing unless Customer objects in writing before publication.

24. Dispute Resolution

Customer agrees to notify SA Roofing in writing of any concern, defect claim, warranty issue, or dispute and provide SA Roofing a reasonable opportunity to inspect and respond before Customer hires others to perform corrective work, except in an emergency requiring immediate action to prevent damage or injury. Any dispute resolution, mediation, arbitration, venue, attorney fee, or claim procedure stated in the signed contract will control.

25. Entire Agreement and Updates

The signed contract, approved change orders, incorporated Terms and Conditions, required notices, and attached contract documents make up the agreement between Customer and SA Roofing for the project. No verbal promise, statement, or representation changes the contract unless documented in writing and approved by SA Roofing. SA Roofing may update website Terms and Conditions from time to time. The version incorporated into a specific signed contract is the version linked, attached, or otherwise identified at the time the contract is signed, unless the parties agree otherwise in writing.

SA Roofing
7244 SW Durham Rd Ste 900, Tigard, OR 97224
Email: info@keepitsimpleroofing.com
Phone: (503) 593-9839
CCB 238638

Privacy Policy